Privacy policy

Last updated: 9 October 2025

This Privacy Policy explains how QAMARI (“we”, “us”, “our”) collects, uses, shares and protects your personal information when you visit or purchase from our website and related services (the “Services”). Our store is powered by Shopify. By using the Services you acknowledge this Policy.

Controller and Contact Details

QAMARI
Tak van Poortvlietstraat 55, 6535 ST Nijmegen, The Netherlands.
Chamber of Commerce (KvK): 98222945
VAT ID: NL005316739B07
Email: contact@qamariwatches.com.
We are the data controller for the processing described here (except where noted that a provider acts as an independent controller).

Information We Collect

  • Identification & contact data (name, email, phone, billing & shipping addresses, account details).
  • Order & transaction data (items purchased/returned/exchanged, order numbers, delivery status, refund amounts).
  • Payment information processed by payment providers (e.g., Shopify Payments, card networks, PayPal, iDEAL). We do not receive full card numbers.
  • Communications you send us (contact forms, emails, support messages, reviews).
  • Device & usage data (IP address, browser/device type, OS, cookie identifiers, pages viewed, timestamps, interactions).
  • Inferences derived from the above (e.g., preferences).

Sources: directly from you; automatically via cookies and similar technologies; and from service providers/partners where lawful.

Purposes and Legal Bases

  • Provide the Services & fulfil contracts (orders, payments, shipping, returns/exchanges, account, service emails).
  • Support & communications (contract and legitimate interests).
  • Improve & personalise the Services (legitimate interests).
  • Marketing (emails/ads) based on your consent; and, where permitted, legitimate interests with the ability to opt out.
  • Security & fraud prevention (legitimate interests and legal obligations).
  • Compliance with laws (tax/accounting, regulatory requests, enforcement of our terms).

You can withdraw consent at any time without affecting processing that has already occurred.

Cookies and Analytics

We use cookies and similar technologies for site operation, performance measurement, personalisation and marketing. On your first visit we display a cookie banner that lets you manage consent by category. You can also control cookies in your browser settings. See our Cookie Policy (linked in our footer or banner) for details.

How We Share Information

We share personal information only as necessary with:

  • Shopify (hosting, platform security, analytics, optional advertising features).
  • Payment processors (to securely process payments).
  • Fulfilment partners & carriers (to prepare/deliver orders and handle returns).
  • IT/analytics/marketing providers acting under data-processing agreements.
  • Professional advisers & authorities where legally required or to protect rights.
  • A successor entity in case of a business transfer, with appropriate safeguards.

International Transfers

Shopify and some providers may process data outside the EEA/UK. Where transfers occur, we rely on lawful mechanisms such as the EU Standard Contractual Clauses or an adequacy decision and apply additional safeguards where appropriate.

Retention

  • Order/contract data: typically 5 years after your last transaction (or longer if required by law).
  • Tax & accounting records: 7 years (Dutch law).
  • Customer support communications: up to 2 years after resolution.
  • Marketing data: until you withdraw consent or after up to 24 months of inactivity.
  • Security logs/diagnostics: 12–24 months.

After these periods we delete or anonymise data.

Shopify’s Role

Our store runs on Shopify. In some cases Shopify acts as our processor; in others (e.g., platform security, fraud prevention, certain aggregated advertising features) Shopify may act as an independent controller. For details and to exercise rights with Shopify where applicable, see: Shopify Consumer Privacy and Shopify Privacy Portal.

Automated Decision-Making

We do not use automated decision-making that produces legal or similarly significant effects about you. Fraud screening and risk scoring performed by payment processors or Shopify may use automated tools to protect our Services; these are reviewed or can be challenged by contacting us.

Security

We implement appropriate technical and organisational measures (encryption in transit, access controls, least-privilege practices). No method is 100% secure; please use strong, unique passwords and keep credentials confidential.

Your Rights (EEA/UK)

Subject to law, you may request access, rectification, erasure, restriction, and portability; object to processing based on legitimate interests; object to direct marketing at any time; and withdraw consent where processing is based on consent. To exercise rights, email contact@qamariwatches.com. We may request reasonable information to verify your identity before acting on a request.

You may also lodge a complaint with your local supervisory authority. In the Netherlands: Autoriteit Persoonsgegevens — autoriteitpersoonsgegevens.nl.

Regional Disclosures (US)

We do not sell personal information and do not “share” personal information for cross-context behavioural advertising as defined by US state privacy laws. If we use advertising cookies that would qualify as “sharing” in your state, you can opt out at any time via our cookie banner or “Do Not Sell or Share My Personal Information” link (where available).

Children

Our Services are not directed to children and we do not knowingly collect data from individuals under the age of majority. If you believe a minor has provided data, contact us to delete it.

Third-Party Links

Our website may contain links to third-party sites; their privacy practices are governed by their own policies and we are not responsible for them.

Changes to This Policy

We may update this Policy to reflect legal, technical or business changes. We will post the new version with an updated “Last updated” date and, where required, provide additional notice.

How to Contact Us

For questions about this Policy or your data, or to exercise your rights:
QAMARI
Tak van Poortvlietstraat 55, 6535 ST Nijmegen, The Netherlands
Chamber of Commerce (KvK): 98222945 • VAT ID: NL005316739B07
Email: contact@qamariwatches.com