Eligibility
Items must be returned new and unworn, with all original protective films, tags, manuals and packaging. Please include your order number inside the parcel.
Customer Care
Returns & Exchanges
We want you to love your Qamari. If not, you can return or exchange within 30 days of delivery — items must be unused and in original condition with all protective films and packaging included.
30-day window Original condition Tracked shipping
Costs
Return shipping is paid by the customer. Choose a tracked service and keep your receipt until your refund or exchange is processed.
Processing
Once your parcel arrives and passes inspection, refunds are issued to the original payment method. Exchanges ship as soon as the returned item is accepted.
How to send a return
1
Pack carefully
Use the original box if possible. Include all contents and your order number.
2
Use tracked shipping
Choose a trackable courier and keep the receipt until your refund or exchange is completed.
3
Ship to our return address
See the address below. Add your contact email in case the carrier needs it.
Returns not accepted
Signs of wear, scratches, missing films, or incomplete packaging. Damage caused by improper handling after delivery. Returns without tracking or past the 30-day window.
Unsure? Send photos via our contact page — we’ll advise quickly.
